In case you have a site, a problem may always surface and it doesn’t automatically need to be connected with the web hosting service. For example, something might go wrong when you update a software application or some critical data can be edited or deleted by chance. Irrespective of what the nature of the problem is, you will need to get in touch with the help desk support staff and request them to restore a backup or to help you solve the problem that you’re having. How timely they’ll do that will predetermine the length of time that your sites will be unreachable. For certain sites such as community sites or e-stores, a continual outage period too often means losing clients and money. That being said, it’s of prime importance that you use the services of a web hosting company that provides not only a very good support service, but also a quick one.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max reply time for any technical support ticket that you open or any e-mail that you write is only 1 hour, even if you contact us on weekends and legal holidays. Irrespective of the nature of your question or issue, we will help you instantly and will give you the needed info to rectify any problem with your websites. The real response time typically doesn’t exceed fifteen to twenty minutes, which is why you can just forget about waiting for hours on end to get a problem solved or what is even worse – waiting around all day only to get a response that more info is needed whilst nothing’s fixed. We will give you assistance in a well-timed manner purely because we understand how invaluable time can be in the dynamic electronic space. The 60-minute reply guarantee is valid for any billing or technical inquiry that you may have with regards to our cloud web hosting.