There are a number of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you opt for is a trouble ticket system. It is the least complicated channel of correspondence for a variety of reasons. In the event that no customer service staff member is available at the moment and they’re all busy, a telephone call may not be answered, but a ticket will invariably hit home. In addition, you can copy & paste extensive bits of info without worrying about typos, and in case a specific issue needs more time to be fixed or a number of replies have to be exchanged, all the information will be in the very same location, so either party can always follow the steps taken by the other one. The downside of using tickets to get in touch with your hosting provider is that they are often separate from the web hosting platform, so if you need to supply info or to follow instructions, you’ll have to use no less than 2 different admin interfaces and this number can grow in case you want to manage several domains. Plus, a lot of hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast to what you may find with lots of other web hosting providers, the support ticket system that we’re using with our cloud web hosting is an integral part of the Hepsia hosting Control Panel, which comes with all accounts. You will not need to remember several log-in credentials, as you’ll be able to manage your tickets and the web hosting account itself in one location. So, if you’ve got an inquiry or bump into a problem, you can get in touch with our client service staff members momentarily. Our system comes with an intelligent search mechanism. This suggests that even if you’ve posted many tickets through the years, you’ll be able to find the one that you want without any hassle. You can also check knowledge base tips for handling commonly confronted predicaments.