Tech Support Channels
A 60–Minute Ticket Response Guarantee
All your assistance requests will be dealt with in maximum one hour after the ticket or email is submitted. If your issue calls for additional assistance from an administrator, we will direct the ticket or the email to the person in charge and will leave a note to let you know that more time will be needed for discovering the best solution. Furthermore if you order the Managed Servers package, all of the server administration services included there will be completed whenever you decide.
A Top–Notch Client Support Service
Should you need any help while using the Site Control Panel or with any of the applications that we’ve preinstalled on the server on your behalf, don’t hesitate to touch base with the client support staff at any time through the ticketing system. Moreover, in case you need help administering your dedicated hosting server, you can make use of the Managed Servers package, which includes Operating System updates on a weekly basis, installation and troubleshooting procedures, server monitoring and restarting services, backup hard disk drive space, etc.
An Easy–to–Navigate Help Area
Our Site Control Panel was installed by default for every dedicated server. Among its characteristics is a rather convenient integrated knowledge base that will guide you step by step on all the operations that you can carry out. The majority of help articles have video versions that demonstrate all the tasks that you can perform in a highly illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.